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Vehicle Leasing Information
GB Vehicle Contracts

Complaints Procedure


http://www.gbvehiclecontracts.co.uk/complaints-procedure
Complaints procedure
Complaints Handling Procedure
It is the aim of GB Vehicle Contracts to provide a very high standard of service to every client. It is
important to us that all complaints are resolved as quickly as possible and to the complete satisfaction
of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you
think your complaint has not been resolved to your satisfaction.
If you have a complaint:
If you have a complaint about any aspect of our service then we would like to hear from you. You can
contact us by telephone or in writing and your complaint will be resolved by the appropriate person in
the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible,
you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In
the unlikely event that we are not able to resolve your complaint by the end of the next business day,
we will keep you informed of the progress of our investigations and provide our final response in
writing providing our findings and the action to then take. The maximum time we will take to consider
any complaint will be 8 weeks.
To register a complaint contact us by either:
email sales@gbvehiclecontracts.co.uk
calling us on 029 2002 2419
or write to us at Unit B1 Caerphilly Business Park, Van Road , Caerphilly, South Wales, CF83 3ED
If you are not satisfied with our final response, you may be eligible to refer the matter to the Financial
Ombudsman Service. You must do this within six months of our final response. When we send you
our final response, we will also provide you with a copy of the Financial Ombudsman Service's
explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in
writing at the address on the contact page of our website.

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